Returns & Exchanges
Easy returns and exchanges for your peace of mind
30-Day Returns
Return unused products within 30 days
Fast Processing
Refunds processed in 3-5 business days
Free Returns
Free return shipping for defective items
Easy Exchange
Exchange for different products or sizes
Our Return Policy
What You Can Return
- • Unused products in original packaging
- • Products with manufacturing defects
- • Wrong items sent by us
- • Damaged items during shipping
- • Unopened skincare products
- • Items in original condition with tags
What Cannot Be Returned
- • Opened or used skincare products (hygiene reasons)
- • Personalized or custom items
- • Items damaged by misuse or normal wear
- • Products purchased more than 30 days ago
- • Items without original packaging
- • Gift cards and digital products
How to Return an Item
Contact Customer Service
Contact us within 30 days of purchase to initiate your return. Provide your order number and reason for return.
Get Return Authorization
We'll provide you with a Return Authorization (RA) number and detailed return instructions.
Package Your Items
Package items securely in original packaging if possible. Include the RA number and original receipt.
Send Your Return
Send your return package to our warehouse using the provided address. Keep your tracking number for reference.
Receive Your Refund
Once we receive and inspect your return, we'll process your refund within 3-5 business days.
Exchange Process
Size or Color Exchange
- • Contact us within 30 days
- • Specify the item you want instead
- • Pay any price difference if applicable
- • Return original item in new condition
- • Receive your new item
Product Exchange
- • Exchange for a different product
- • Pay or receive difference in price
- • Same return process applies
- • New product ships separately
- • Original product must be unused
Return Address
Odumel Skincare Returns
Odumel Aesthetics, CWR4+GXC, Agbowo Rd
Ibadan 200132, Oyo, Nigeria
Attn: Returns Department
RA Number: [Your Return Authorization Number]
Please include your RA number on the package
and ensure items are properly packaged
Refund Information
Processing Time
3-5 business days after we receive your return
Refund Method
Refunded to your original payment method
Refund Amount
Full purchase price minus return shipping (if applicable)
Important Return Notes
30-Day Limit: Returns must be initiated within 30 days of purchase date.
Original Condition: Items must be in original, unused condition with all packaging and tags.
Return Authorization: Always contact us first to get a Return Authorization number.
Shipping Costs: Return shipping is free for defective items, but customer pays for other returns.
Hygiene Policy: For health and safety, opened skincare products cannot be returned.
Need Help with Returns?
Our customer service team is here to help with any return or exchange questions.